Policies
UPDATED MAY 2017


Lost or Misdirected Mail

Misdirected Packages: It is the responsibility of the customer to make sure that their mailing address is correct upon placing their order. For those using PayPal as their payment method, make sure that the shipping address in your PayPal account is up to date. We are not responsible for misdirected mail. In the event that your package is sent to an old address, the Postal Service offers a Mail Intercept option in which they can find and intercept your package. This service incurs a fee in which the customer is solely responsible for. Visit the above link to start a Mail Intercept claim. Please note that after 90 days the Postal Service will not be able to track packages, as they do not store tracking numbers past this time period.


Lost Mail: All orders, with the exception of books, are shipped within 24 hrs. Tracking #'s are emailed to you once your order ships. In the event that you haven't received your package after 1 week, it is your responsibility to notify us right away. As mentioned above, after 90 days have passed, the Postal Service will not be able to track any packages, as they do not store tracking numbers past this time period. Claims can be filed with the Postal Service for lost packages, but again, it must be done within a reasonable time frame, otherwise you will not be eligible for reimbursement from the Postal Service. It is the sole responsibility of the customer to file a claim. We will not be responsible for lost packages.

Cancelled Orders

Note on Cancellation Requests: Orders cannot be cancelled once they are placed. However, in the event we are able to intercept and cancel an order, a restocking fee of 25% of the product cost, will be deducted from your original payment. Your refund will be less this fee amount. This fee covers the time for all administrative tasks including excess paperwork, restocking of item(s) and processing of your request. This fee is non-negotiable. This fee is subject to change without notice.


Shipping

When will my order ship? We ship 6 days a week, and most orders ship within 24 hours. Book orders may ship within 1-7 business days. Larger items like sewing machines ship within 1-2 business days of cleared payment. You will receive another email with tracking information once your order ships.

A note about shipping costs: By default, the shipping method is set to Priority. However, we will gladly ship small items via First Class to save you on shipping costs. Every order is reviewed for the best shipping method when it's prepared for shipping.

Please note: Sometimes the shipping cost may not be properly calculated, and in the event that this happens you will be notified right away, and an invoice to pay any additional fees will be emailed to you. Also, we will adjust the shipping cost if we find that you were overcharged for shipping as well. For example:

For small items weighing under 13 oz- We will ship very small items via USPS First Class Mail to save you on shipping costs. First Class is the cheapest method for lightweight items.

Priority Small flat rate box- We use this method for all items that will fit. The cost of a small flat rate Priority box is currently $6.80.

Larger items: All items that do not fit into a Priority small flat rate box will ship regular Priority mail.

Sewing Machines: Sewing machines will ship Parcel Select which is the cheapest method within the U.S., but a little slower. We are not shipping sewing machines internationally at this time. All sewing machines will be insured.

Any overcharges over $1.00 will be refunded to you when your order is processed for shipping. If you are entitled to a partial shipping refund you will be notified via email once your order ships.


Tracking

A delivery confirmation # is assigned to every order. This # provides a minimal amount of tracking information for your order. You will receive this number via email after your order has been processed, and is ready for shipping.


Returns

Please note that MOST of our sewing machine parts are USED. Sewing machine parts are sold AS IS, so please read all descriptions, as We DO NOT ACCEPT RETURNS, even if a customer orders the wrong part.

Please note: We accept returns ONLY under these circumstances:

1. If the part was damaged during transit.

2. If we sent the wrong part in error.

Simply Contact us for instructions. The return shipping cost is the customer's responsibility. Items must be returned to us within 14 days of ship date. Once we receive the item(s) back we will refund you in full or provide an alternate part if we have one available.


Privacy Policy

Any and all personal information such as name, email and address will never be shared. Payments are made through PayPal which uses an encrypted secure server. We never see your payment information.


Payments

We accept all major Credit Cards and PayPal. Please note that a PayPal account is not required in order to checkout. Simply select the 2nd option, 'Pay with a Debit/Credit Card' - this will allow you to pay directly with your card without using a PayPal account. NOTE: When you checkout through PayPal, you will see 'Nature Maiden', this is our other website. We use our PayPal Account for both websites.


How We Keep Your Transactions Secure

We use PayPal as our payment processor. We never see your payment information. Whether you log into your PayPal account or check out as a guest, you'll see the green lock icon in the address bar indicating that your transaction is safe. You'll see this green lock icon once you're in the cart, or in the process of checking out. For more information please visit How we keep your transactions secure.


Customer Feedback

Please note that we love to add our customer feedback to the website. Only first names or initials, and state are listed. If you would like to add your feedback to our website, Send an email


Questions? Send an email. We respond to all emails Monday through Friday until 5pm EST. Weekends and Holidays excluded.